Client Services Consultant / Senior Consultant

Morgan McKinley is looking for a Client Services Senior Recruitment Consultant to join our Talent Solutions team, based in Toronto.  This is an exciting opportunity for an agency Recruiter whose strengths are are building on existing client relationships in addition to sourcing top talent.  Ideally we’re also looking for someone who can speak Spanish and/or Portuguese fluently. 

Who We Are

Morgan McKinley is a Global Talent Services company, offering the full spectrum of solutions to meet your resourcing needs. With offices in 10 countries, each and every one of our 1000+ employees shares a belief in the power of helping others realise their goals. Because when you succeed, we succeed too.

The role 

• Manage a tight end to end recruitment process
• Know your candidates skills, talents, motivations and aspirations through thorough and thoughtful interviewing
• Monitor progress against agreed parameters, proactively taking steps to mitigate risks and resolve issues
• Manage the offer process and touchpoints with hiring managers / talent partners (review background and reference information checks if relevant)
• Ensure successful onboarding into your client’s organisation staying in touch regularly to ensure the placement is mutually rewarding for all
• Become a sourcing ninja to uncover and engage the  “ best in market” talent
• Use a range of channels to connect with talent communities to maintain up to date talent pools (ie phone, email, linkedin, social media)
• Regular use and updating of client’s ATS to ensure records are complete & up to date. 
• Ensure compliance is always front and centre and a key measure of your success.

• Support your Manager  to facilitate the accurate and regular reporting of recruiting activities and performance against SLA’s to clients.

• Build and maintain strong relationships with key hiring managers, understanding their recruitment needs and providing exceptional service in line with SLAs
• Ensure our  client  loves us by adding value to the recruitment process - defining expectations and deliverables and exceeding them
• Be a trusted recruitment partner and a seamless extension of the client’s organisation by having a deep understanding of their business,  EVP and their culture
• Have a customer first mindset and be a subject matter expert on our client’s processes
• Go Beyond for our customer, providing excellent customer service, addressing client and candidates inquiries/ concerns promptly.

What we are looking for 

• Minimum of 3 years recruitment experience in the commercial /technical space coming from an RPO/Agency/In-house background.
• Experience of working in a fast paced client facing delivery environment
• Exceptional technical recruiter with strong knowledge of recruitment strategies and best practice
• Strong communicator  with excellent influencing  and interpersonal skills enabling you to build rapport with clients and candidates
• Excellent negotiation and influencing skills
• Ability to prioritise tasks, meet deadlines, and handle multiple projects simultaneously
• Proven track record delivering in fast paced environments where speed to market is critical

• Strong attention to detail and commitment to operational excellence
• Adaptable and flexible in your approach - always with a “Client first” mentality. 
• Flexibility to travel to Client site if and when required
• Fluency in English along with either Spanish or Portugese. 

What we can offer you

World class training, a competitive benefits package, a structured career development programme, monthly/quarterly team events, plus much more!

• Competitive benefits package
• Hybrid & flexible working
• Significant earning potential with uncapped commission
• Clear career progression 
• Monthly and quarterly team events 
• Warm desk with established relationships; Fortune 100 clients
• Award winning in-house training and leadership development programmes 
• Sabatical (starting at 5 years service)
• A platform to use our brand and reputation to help you develop your personal brand 
• A commission structure paid monthly that really honours your hard work
• Global relocation opportunities (North America, Ireland, UK, APAC) 

Our Values and Culture

We simplify the complex
We find straightforward solutions and break down complex problems.  People thrive on clear-headed thinking and so do the organisations we partner with. Providing clarity, efficiency and simplicity in addressing challenges or tasks that may at first seem complicated or overwhelming is at the cornerstone of this value. Why? Because it’s simply a better way to work.

We succeed together
We all win when we work together.  People and partnerships have always been the heart of our business, and they always will. We collaborate as one team, supporting each other, working together and sharing success. Success is not an individual endeavour but rather a result of the combined efforts of a winning team, working towards a common purpose.

We go beyond
We don't settle for good, we aim higher and reach for greatness.  This value signifies our dedication to innovation, continuous improvement, and exceeding expectations. It encourages us to push beyond boundaries, explore new possibilities, and strive for excellence in everything we do. It reflects a mindset of continuous learning and growth and a constant pursuit of excellence and advancement.
At the core of our Go Beyond culture, are these three values, which are driven through every aspect of our business. Our company culture embraces someone who takes pride in their work, believes in going beyond for their clients and candidates, has an entrepreneurial spirit and enjoys working in a highly collaborative and diverse team.

To discuss this opportunity further, please apply now or get in touch with Jabrien Bains, Talent Acquisition Manager.

*Please note, only shortlisted candidates will be responded to.

At Morgan McKinley we are committed to creating a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that our strength lies in the diverse backgrounds, perspectives, and experiences of our team members.