Credit Controller

Overview
Managing the credit control activities of assigned regions/accounts, ensuring timely
collection of outstanding debts, and maintaining strong relationships with clients.

Responsibilities

• Accountable for assigned client accounts from invoice generation to cash collection.
• Take up Credit control process transitions from onsite and ensure successful transition.
• Review client contracts specifically the invoicing and payment clauses and recommend changes to align with Morgan McKinley’s standard process and payment terms.
• Payment follows up with the customers to ensure customers pay by the due date.
• Ledger review, reconciliation, and timely clearing of all pending items.
• Work closely with different teams to reduce the aged debtors and improve the DSO.
• Initiate escalation procedures as per the documented policy for any delays on payments.
• Take responsibility for client accounts to include regular consulting with customers, ensuring accurate data and reporting status updates.
• Assess Payment follow up policies and procedures and recommend improvements.
• Conduct account analysis, identifying and reporting trends, risks, and discrepancies.
• Take the lead in identifying client issues and proposing the most appropriate approach for resolving the issues and expediate the receipts from the clients.
• Ensure all processes activities are in accordance with Company's Policy and Internal Controls are in place to minimize/ eliminate the errors.
• Maintaining quality and productivity as per the SLA.
• Manage the volume of work with accuracy and supporting the team.
• Responsible for process documentation and keep them up to date.
• Resolve invoice related queries effectively.
• Manage Escalations and work cross functionally to drive good business practices and accountability within SOP guidelines and Corporate Policies. 
• Perform other duties as assigned by Manager.